F A Q

What to Pack & Bring

What's Included In The Cruise Price?

For Oceanus Voyages bookings, taxes, fees and port expenses of $66.40 per person for the 3-night itinerary and $88.40 per person for the 4-night itinerary and $100 per person for Cruise and Stay are additional and due at the time of booking. Any onboard expenses not pre-paid, like shore excursions, bar beverages, soft drinks, specialty dining, casino, phone calls, kids club fees, photographs, and any items you may choose to purchase not specifically stated are not included in your cruising price. Gratuities* of $18.00 per person, per night for Interior and Ocean View staterooms and $22.00 per person, per night for Suites, and Fuel Supplement of $15.00 per person, per night are also additional and automatically added to your stateroom account during your voyage. *Any gratuities and/or service fees paid by Guest are the property of the Carrier and shall be used by the Carrier in any manner or method and for any purpose that the Carrier deems fit in its sole discretion.

What's Not Included?

Your fare includes shipboard accommodations, round-trip ocean transportation, all meals (excluding specialty dining options), select beverages, onboard live entertainment, and our supervised kids programs (select hours only).

How to Get to Puerto Vallarta Cruise Port

You’ll dock at the Marina Vallarta Maritime Terminal, 3 miles (5 kilometers) north of the city center. Taxis line up to take you port; negotiate the fare before you head off, but should run about Us$5 - 7 .— it's preferable to pay with correct change.

What travel documents do I need to bring?

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Oceanus Voyages assumes no responsibility for advising guests of proper travel documentation. Oceanus Voyages highly recommends that all guests travel with a passport valid for at least six months beyond completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to the United States without significant delays and complications. Europe and Transatlantic Cruises Mexican citizens are required to carry a passport, valid for six months beyond the date of their visit. Guests are not required to have a Schengen Visa or other visas. Domestic Cruises For cruises that begin and end in a Mexico port, the following WHTI-Compliant Documents are acceptable for cruise travel. These standard forms of documentation will enable the Department of Homeland Security to quickly and reliably identify a traveler. If a picture I.D. is not affixed to the WHTI-compliant document, a picture I.D. is required (a valid, unexpired government-issued photo I.D. for all guests 16 years of age or older). Names on Travel Documentation It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's non-expired government-issued photo I.D. they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo I.D. as a result of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding. Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo I.D. is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo I.D. is in the maiden name, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding. Traveling with Minors When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security. Citizens of U.S. Territories and Commonwealth Guests will follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands. Valid Passport Mexican. citizens may present a valid, unexpired Mexican. passport when traveling via air, land or sea. Oceanus Voyages highly recommends that all guests travel with a passport valid for at least six months beyond completion of travel. Guests may apply for passports at passport-acceptance facilities nationwide.

Can I bring bottled water or liquor on board?

Oceanus Voyages Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles. We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience. Bottled water may be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles. $9.95 USD (plus an 18% delivery fee) for a 12-pack of bottled water (16.9-ounce bottle/500-ml bottle) $3.95 USD (plus an 18% delivery fee) for 1 large bottled water (50.72-ounce bottle/1.5-liter bottle) $20.00 USD (plus an 18% delivery fee) for 8-pack of bottled water (50.72-ounce bottle/1.5-liter bottle) Oceanus Voyages carries distilled water which can be purchased once on board. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.

How much luggage can I bring?

To help you plan, we suggest you limit your luggage to a maximum of one bag per person, if traveling on cruises of 3-4 nights duration, and no more than two bags per person. Guests who are scheduled to arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on the ship before access to their stateroom is granted. Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their bags on board. Each checked suit case and carry-on suit case should not weigh more than 50 pounds, and when lying flat, bags must not exceed 16 inches high by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays. Personalized luggage tags are included in the guest’s Electronic Documents (available once online check-in is completed). It is not necessary to print the tags in color. Oceanus Voyages luggage tags must be affixed to your baggage prior to arriving at the terminal. Additional tags can be obtained at curbside from the porter. Porters will re-tag any luggage tag with a TBA cabin assignment. Curbside porters are customarily provided a $1 tip per bag. They are not employees of Oceanus Voyages and should a guest experiences any problems, they must report it to porter management on site. Since the screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process, large coolers are not permitted as carry-on or checked luggage. Small, personal-sized coolers, no larger than 12 inches x 12 inches x 12 inches, for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Airline Luggage Restrictions If traveling by air, guests are encouraged to contact the airlines directly to determine luggage restrictions and fees.

What should I packag?

To help you plan, on cruises of 4-5 days, please limit your luggage to a maximum of one bag, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays. You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered. And don't forget your personal toiletries (travel size or standard container size). There are a number of must-pack items that we recommend every cruiser consider when preparing for a Oceanus Voyages. Before you get started, check out our What to Wear section and research the weather forecast for the ports you’ll be visiting to determine exactly what you will need to bring. In addition, here are some other recommended items: Collapsible daypack or bag Sunglasses Rain jacket or poncho and/or small umbrella Sunscreen and insect repellent Translation and guide books Books and magazines Binoculars (to see the beautiful wildlife in Alaska) Phone chargers Camera Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their own bags on board. What Not to Pack In order to maintain a safe and secure environment, Oceanus Voyages prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Oceanus Voyages conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Please review our list of Prohibited Items before shutting your suitcase.

What to wear?

While your destination, cruise plans and personal style will dictate which outfits you bring, there are a number of must-pack items we recommend every cruiser consider when preparing for their cruise vacation. What to Wear - Daytime Attire Casual attire is the order of the day. We suggest the following: Shorts and capris Tee shirts, polo shirts, blouses and tops (short sleeved or sleeveless) Khakis and jeans Summer dresses Light-weight sweater or jacket Work-out gear Hat or visor Comfortable rubber-soled flat shoes, sneakers, water shoes or non-slip boat shoes with traction. Select activities/shore excursions may require closed-toe shoes. The use of any footwear with wheels is prohibited on board our ships Our Restaurant is open daily for breakfast and lunch and has a more relaxed dress code than the main dining room(s); however, shirts, bathing suit cover ups and footwear must be worn at all times What to Wear - Evening Attire Following is the dress code in the main dining room(s) for both men, women and children: “Cruise Casual” Dress Code Men: sports slacks, khakis, jeans, long dress shorts and collared polo shirts Women: summer dresses, casual skirts, pants, capris, dress shorts, jeans blouses and tops Not permitted: cut-off jeans, men’s sleeveless shirts, tee-shirts, gym or basketball shorts, baseball hats, flip-flops and bathing suit attire “Cruise Elegant” Dress Code (formal evenings) 4-day to 5-day cruise: one “Cruise Elegant” evening The first “Cruise Elegant” evening is scheduled for the second or third evening of the cruise and the second “Cruise Elegant” evening is the second or third evening prior to the end of the cruise, itinerary schedule permitting. Men: dress slacks, dress shirts, and we also suggest a sport coat; men may also wish to wear a suit and tie or tuxedo Women: cocktail dresses, pantsuits, elegant skirts and blouses; ladies may also wish to wear an evening gown Not permitted: jeans, men’s sleeveless shirts, shorts, tee-shirts, sportswear, shorts, baseball hats, flip-flops and bathing suit attire The Steakhouse: The dress requirements for the Steakhouse follows the dress code specified for the main dining room(s); if the evening is specified as “Cruise Casual,” shorts are not permitted. Please Note: All guests are expected to ensure their clothing and accessories are respectful to fellow guests. Specifically, items worn during the cruise should not contain any message that may be considered offensive or contain nudity, profanity, sexual innuendo/suggestions. In addition, clothing/accessories should not promote negative ethnic or racial, commentary, or hatred or violence in any form.

Eating & Drinks

What is liquor & beverage policy?

The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. Oceanus Voyages reserves the right to request ID prior to the purchase of alcohol and refuse the sale of alcohol to anyone. Bringing Liquor and Beverages On Board - Embarkation Guests are prohibited from bringing water, sodas and other non-alcoholic beverages that are packaged in glass or plastic bottles. On embarkation day, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, energy drinks, juice, and milk), packaged in cans or cartons, may be brought on board and must be in the guest's carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less, per person. Guests are prohibited from bringing alcoholic beverages on board with the following exception - at the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750-ml bottle of sealed/unopened wine or champagne, per person, in their carry-on luggage. Outside this exception, all liquor, beer, other forms of alcoholic and non-alcoholic beverages are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided. Guests sailing with us on back-to-back cruises are entitled to bring the same quantity as stated in this policy, per cruise. The additional quantities will be stored for safekeeping at the start of the first cruise and will be given to the guest as each following cruise begins. Corkage Fee Should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per 750-ml bottle, will be charged. A corkage fee is a charge that is assessed, at time of service, for every bottle that is served and not bought on the premises. Bottled Water For convenience, guests can purchase bottled water prior to the cruise and it will be delivered to the stateroom on embarkation day. Bottled water may also be purchased on board by contacting room service. Once on board, the purchase is non-refundable and guests may take home any unopened bottles. $9.95 USD (plus an 18% delivery fee) for a 12-pack of bottled water (16.9-ounce bottle/500-ml bottle) $3.95 USD (plus an 18% delivery fee) for 1 large bottled water (50.72-ounce bottle/1.5-liter bottle) $20.00 USD (plus an 18% delivery fee) for 8-pack of bottled water (50.72-ounce bottle/1.5-liter bottle) Distilled Water Oceanus Voyages carries distilled water which can be purchased either pre-cruise or once on board. For purchase on board, please contact room service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine. Coolers Guests are prohibited from bringing large coolers since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However, for the purpose of carrying small quantities of non-alcoholic beverages and/or medications small, personal-sized coolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage. Purchasing Liquor During the Cruise Liquor purchased on board and taken home may be subject to Customs duty and must be declared on the Customs declaration form. Ports of Call and The Fun Shops (on board) All alcohol purchased ashore or in The Fun Shops ports will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning on cruise durations of 5 days and less; for cruise durations 6 days and more, alcohol will be delivered to guest staterooms after 7:00pm, the evening prior to debarkation (some exceptions may apply). The Fun Shops (pre-cruise orders) All products sold containing alcohol (wine, champagne and beer) have a limit of two products per booking (whether booked online or a telephone order). A ‘pack’ or ‘package’ is considered one product. Our CHEERS! Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom. Alcohol pre-purchased through The Fun Shops for on board consumption is designed for in-stateroom entertainment only. Guests cannot take items with them to public areas. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened.

What is the Salut! beverage program?

SALUT! is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. Guests must be 21 or older to purchase SALUT! and each adult assigned to the same stateroom must purchase the program. Our SALUT! beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass. Before your cruise: $59.95 USD, per person, per day plus 18% service charge. On board your cruise: $64.95 USD, per person, per day plus 18% service charge. SALUT! can be purchased at bar locations. Included in the price of your cruise, served in the main dining room and available 24/7 in the Restaurant: non-bottled water, lemonade, unsweetened iced tea, hot chocolate and non-specialty coffee and tea. SALUT! includes: All spirits, including cocktails, cognacs, whiskies and other spirits, as well as beer (including self-serve beer stations - PYOB) and wine and champagne by the glass, with a $20.00 USD or lower menu price, per serving Sodas (including specialty sodas), zero-proof frozen cocktails (including smoothies) and juices Specialty coffees and hot tea served in the main dining rooms, specialty restaurants and coffee bars Milkshakes, where available Energy drinks 500-ml bottled water and other non-alcoholic bottled beverages served in bars and lounges Packaged water in the dining rooms and specialty restaurants 25% discount off the menu price for any spirit, cocktail or wine by the glass, costing above $20.00 USD, per serving 25% discount off the menu price for wine and champagne by the bottle 25% discount off beverage seminars and classes SALUT! excludes: Beverages promoted and sold in souvenir glasses Bottles of liquor Beverages offered at the gangway Beverages offered through room service and/or other in-stateroom beverage programs Beverages purchased off the ship at any port of call, including Princess Cays and Half Moon Cay Sharing cocktails, floaters, pitchers, tubes and buckets Beverages offered through enomatic wine machines Freshly squeezed orange juice served in the Havana Bar Main Dining Room freshly squeezed juice All other beverage-related programs including merchandise, cigars and cigarettes Food items Program Restrictions: Guests must be 21 years or older to purchase and agree not to give to minors Each adult assigned to the same stateroom must purchase the program SALUT! is non-transferable Guests must purchase the program for the entire cruise; this program is not offered on a per day basis If the program is purchased prior to the cruise, it is refundable up to 9:00pm ET, the evening prior to the cruise departure. Otherwise, SALUT! is non-refundable Price adjustments (up or down), implemented on the day of sailing, replace any previously advertised price Only one drink at a time may be ordered, there is a 5 minute wait time between orders and sharing is not permitted. No double shots as that is considered ordering two drinks at once Guests may purchase a round of drinks for themselves and friends. One drink will count towards the SALUT! program and the remaining drinks will be charged to a guest’s Sail and Sign® account Program allows for up to 15 alcoholic drinks, per 24-hour period (6:00am - 6:00am). Once the limit is reached, the guest will not be served ANY additional alcoholic drinks Program only applies to onboard purchases All bottles and cans will be served opened Oceanus Voyages reserves the right to refuse service for any reason Program is inclusive of VAT, if and as applicable. Applicable state and local taxes will be charged to a guest folio when this program is used within West Indian waters. The tax is based on the state's tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $5.00 USD and the tax is 10%, the guest's card will be charged $0.50 USD for tax. Drinks purchased on the first day of the cruise will be charged to the guest's card in the usual manner. When purchased on the second day of the cruise, guests are charged for the remaining days only (cruise duration less one day) For guests who pre-purchase SALUT!, it will be activated upon boarding the ship. Guests are instructed to proceed to the bar, once on board, to receive a sticker which will be placed on their cards Group bookings (consisting of a minimum of 16 adults) can purchase SALUT! prior to the cruise (all adult guests in the group must purchase the program; all minors in the group must purchase Bottomless Bubbles program) For pre-purchase orders, a message card will be placed in guest’s stateroom on embarkation day referring the guests to the Casino Bar to activate the program.

Is the beverage package for soft drinks?

Sail refreshed with Oceanus Voyages ' Liquid Bubbles unlimited soda program! Enjoy the ease and convenience of paying one flat price for thirst-quenching fountain soda and juice all cruise long! Pre-Cruise and Onboard Prices: Kids (17 years of age and younger): $6.95 USD per person, per day plus 18% service charge Adults (18 years of age and older): $9.50 USD per person, per day plus 18% service charge Liquid Bubbles can be purchased on board at bar locations. Upon purchasing Liquid Bubbles, a sticker will be placed on the guest's card. In all areas where beverage service is offered, guests may show the Liquid Bubbles sticker and receive a glass of the carbonated soft drink of their choice. Juices may also be requested. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the card with the Liquid Bubbles sticker attached. The following beverages are offered through Liquid Bubbles (flavors may vary): Soft Drinks/Soda Juices: Orange Juice, Cranberry Juice, Tomato Juice, Pineapple Juice and Grapefruit Juice Liquid Bubbles excludes: Non-alcoholic beverages other than soda and juices listed above Beverages promoted and sold in souvenir glasses Bottled water Specialty coffee Beverages offered at gangway while debarking Beverages offered through room service or the interactive TV system (where applicable) or other in-stateroom beverage programs Please note: The following beverages are included in the price of your cruise and are served in the main dining room and 24/7 in the Restaurant: non-bottled water, lemonade, iced tea and non-specialty coffee and tea. The following beverages are available through Room Service at no additional charge: juices (orange, tomato, apple or grapefruit), regular or decaffeinated coffee, hot tea, iced tea, hot chocolate, chocolate milk, regular and skim milk. The following restrictions apply: Price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price. Only one beverage serving, per sticker, will be served at a time. There is a 5 minute wait between ordering drinks. Soft drink is served by the glass (16 ounces); juice is served by the glass (10 ounces). No sharing is permitted and is non-transferable. Guests or family members who would like to enjoy soft drinks through this program must purchase their own sticker. Program is non-refundable. Program is only applicable for onboard purchases. Applicable state and local sales taxes will be charged to the guest's folio when this program is used within West Indian waters. The tax is based on the state’s tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $2 and the tax is 10%, the guest’s card will be charged $0.20 for tax. This applies to all West Indian ports (embarkation home ports and ports-of-call).

What are my dining options?

Guests may choose from three different dinner seating options. By popular request, all dining rooms are smoke-free. Assigned Seating - Early Dining and Late Dining This dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve 'Your Time' open seating once on board. 'Your Time' Open Seating Dining 'Your Time' open seating is offered fleet wide. Guests are seated on a first come, first served basis depending on party size and are able to request a specific waiter. Pagers are provided if there is a modest wait time so guests may relax elsewhere on the ship until their table is ready; in most cases, guests are accommodated within 20 minutes. Advance table reservations are not accepted, and all guests must be present before the party is seated. Dinner Time Options Assigned Seating Early Dining 6:00pm Assigned Seating Late Dining 8:15pm Open Seating 'Your Time' 5:45pm - 9:30pm Dining times are subject to change due to conflict of time with port stays or other scheduled activities. Accurate times are listed in the daily 'Fun Times'. At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice - there is no guarantee a waitlist will clear. When possible, waitlists will be cleared prior to the sailing and guests will be notified by email. Parties traveling together who are waitlisted together will be cleared on the same dining time. Cross-referencing bookings does not guarantee parties will be eating together. They must be confirmed on the same dining time to ensure they will be able to dine together. For those guests who choose Early or Late dining, the assigned dining room and table number will be printed on the guests' card which they receive when they check-in on embarkation day. Parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose an assigned seating (6:00pm or 8:15pm) to assure sitting together at one table or several tables close together. NOTE: Menu items are complimentary in the main dining room. Guests can order a second entrée and keep in mind they can also request half portions if something looks too enticing to pass up. If a third entrée is ordered, a US$5 charge will be assessed.

Getting to and from Port

Does FCC Provide Transportation from the airport to the cruise port terminal?

Oceanus Voyages offers ground transportation between Airport to the hotel. And from Airport to the cruise port terminal. These services are only available on the day of the cruise and immediately after the cruise. Purchasing transportation can be done through Travel Agency. Reservations up to 5 days prior to the sail date. You will need to provide your flight information in Online Check-in at the time of purchase. Your flight details are provided to the transportation company to assist in expediting your transportation to the pier. It is your responsibility to update your travel agency with any changes to your flight schedule to ensure you are met by the transportation company. Transfers can be purchased through your Travel Agency.

General Questions

What do I need to do to get on board?

All guests must complete their Check-in process when arrive to the port terminal. Please arrive promptly to reduce your wait time in line. At check-in, you must present your boarding pass, picture ID and citizenship documents (including any necessary visas). Guests who arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on our Deck Restaurant, before access to their stateroom is granted. Checked baggage service is only available until 2 hours before the ship's published departure time. Guests arriving after this time will be responsible for taking their bags on board. Lunch is served on Deck Restaurant from boarding until the commencement of the safety briefing. Final Boarding: In preparation for departure, all guests must be on board the ship no later than 60 minutes prior to the published sailing time (printed in the cruise documents) or they will not be permitted to sail.

What are services gratuities?

It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. 100% of your gratuities are distributed to the crew who you interact with, such as your stateroom attendants, dining and culinary services staff, as well as others who work behind the scenes to enhance your overall cruise experience. Applying this charge automatically streamlines the recognition process and ensures our crew will share in your generosity. To help you plan, we have provided the recommended guidelines: Standard Staterooms: $18 USD per person, per day Suite Staterooms: $22 USD per person, per day You may pay this daily gratuity in two different ways: Pre-Pay Gratuities can be added at the time of booking or anytime up to the sail date. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking. Prepaid gratuities are reflected in the 'Miscellaneous Charge' field on the confirmation and in the guest's E-Documents. Card If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their card account on the second to last day of the cruise. Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion. At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest's account, while on board. Gratuities, as posted on a guest's Card account, will be considered final after a guest disembarks and no changes will be made after the cruise. Additional Information Gratuities are assessed on all guests, with the exception of children under the age of 2. Gratuities apply regardless of the dining options selected, such as eating at the casual dining restaurant or open seating dining. For beverage purchases, an 18% service charge will be added to the bill. An 18% service charge will be added to the cover charge for the Chef’s Table and other restaurants as well as the nominal à la carte fee; additional gratuities can be added at the guest's discretion. A gratuity may be extended to room service staff as service is rendered. Thank you for your generous recognition of our onboard team. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry.

Can I get WIFI on board?

To keep you connected while at sea, our ship provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network. What kind of plans do you have? Social Wi-Fi Plan Access the most popular social websites and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites. Does not include access to most websites, email, video and music streaming services (i.e., Netflix, Hulu, Spotify, Pandora), iMessage, Skype, cellular-network-dependent Wi-Fi calling and FaceTime services. Pricing* Pre-cruise: starting at $10.20 USD, per day Onboard: $12.00 USD, per day Onboard 24 hour plan: not available Value Wi-Fi Plan Access popular social websites, email and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites as well as news, entertainment (not including streaming sites), sports, weather, banking and finance. Post pictures of your trip and make your friends jealous (using the faster speeds of the Social Plan). Does not support Skype or video and music streaming (i.e., Netflix, Hulu, Spotify, Pandora), cellular-network-dependent Wi-Fi calling and FaceTime services. Pricing* Pre-cruise: starting at $14.45 USD, per day Onboard: $17.00 USD, per day Onboard 24 hour plan: $20.00 USD Premium Wi-Fi Plan Premium Wi-Fi plan provides access to all sites under the Social and Value Plans at the fastest possible connection (3 times faster than the Value Plan). Supports apps like Zoom, Skype and Team video calling, where coverage allows. Does not support video and music streaming (i.e. Hulu, Spotify, Pandora); Netflix can be viewed through your Netflix account/app. Cellular-network-dependent Wi-Fi calling and FaceTime services are also not supported. Pricing* Pre-cruise: starting at $17.00 USD, per day Onboard: $20.00 USD, per day Onboard 24 hour plan: $30.00 USD *Pricing is based on cruise-long plans and are subject to change without prior notice. Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time. How to purchase a plan? Daily or plans are available for purchase on board. On Board: Turn on your device's Wi-Fi feature and access the Wi-Fi settings to receive instructions on how to purchase our plans. What restrictions are there? Please note that as our services are carried via satellite, there are a few limitations compared to your home network. Only one device at a time can connect to Wi-Fi Satellite internet speed may vary depending on location and time of day Access to certain sites such as mature or violent content is blocked VPN connections are not supported. Discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings on board No refunds after plan is activated on board What are some tips to improve the experience? Once on board, turn on airplane mode and connect to FCC Wi-Fi. By using airplane mode in settings, you avoid roaming fees charged by your carrier To benefit from faster speeds, turn off background app data services and updates Get the most from your cruise internet time and your trip — make sure you are powered up and prepared before you board the ship. Here are a few things you want to remember to pack for your cruise: Wi-Fi enabled laptop and mobile devices Power supply for each of the devices you are bringing with you Data cables to transfer pictures Headphones Do you have public computers on board? Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. These may be used with your existing internet plan. MS Office or other specific software is not offered and you may not install your own software.

What is smoking Policy?

Oceanus Voyages is dedicated to the safety of all guests and crew. We want all our guests to have a safe, fun and memorable vacation. Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas. All guests are expected to adhere to the following safety guidelines: All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana. Oceanus Voyages destinations we visit, might allow marijuana use. However, Oceanus Voyages follows Mexican federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances. Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Card account and may also result in the disembarkation of all guests in the stateroom. Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Oceanus Voyages in the future. Casino rules: There is no smoking in the casino unless seated and playing. It is not allowed at the casino bar or in the entire area when closed. Our smoking policy is included in Oceanus Voyages ' Ticket Contract. In keeping with law, the minimum age to purchase tobacco products is 21. Frequently Asked Questions What happens if a guest is caught smoking in a stateroom or balcony? They will be assessed a $500 charge, per violation, on their Card account. Information on this charge is included in Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Oceanus Voyages in the future. Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided. What should guests do if they smell tobacco in areas where smoking is not allowed, or marijuana in any area? Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. This will help avoid uncomfortable situations between guests. What if a guest has a letter from a doctor saying that they are allowed to use marijuana for medicinal and/or therapeutic purposes? Why is that prohibited? Marijuana on our ships is not allowed. Guests will need to consult with their physician for other suitable alternatives.